Privacy Policy

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Privacy Policy

Last Updated: September 24, 2025

Sonic Energy LLC (“Sonic Energy,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our websites (including https://thesonicenergy.com/), landing pages, forms, text programs, advertisements, and lead-generation funnels on platforms such as TikTok, Facebook/Meta, Instagram, Google, and other digital properties (collectively, the “Services”).

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1) Information We Collect

A. Information you provide directly

• Contact details (name, email, phone, mailing address, company).
• Business/utility info (service address, utility provider, account numbers, usage estimates).
• Communications content (form submissions, survey responses, customer support messages).
• Marketing preferences and consent choices (opt-in/opt-out, channel preferences).

B. Information collected automatically

• Device and usage data (IP address, browser, OS, device identifiers, pages viewed, timestamps, referral/UTM data).
• Cookies, pixels, tags, SDKs, and similar technologies for analytics, conversion measurement, and advertising (see Cookies & Tracking).

C. Information from third parties

• Lead partners, social media platforms, advertising networks, analytics providers, and affiliates.
• Public sources or data enrichment providers where permitted by law.

2) How We Use Information

We use personal information to:

• Provide and improve our Services, quotes, and utility marketing solutions.
• Communicate about accounts, service updates, promotions, and events (email, SMS, calls).
• Personalize content and measure ad performance (including retargeting).
• Operate, secure, analyze, and improve our websites and funnels.
• Enforce terms, prevent fraud/abuse, and comply with legal/regulatory requirements.
• Support internal operations across Sonic Energy’s platforms, affiliates, agencies, and trusted service providers.

Our processing bases include consent, contract necessity, legal obligations, and legitimate interests (GDPR/UK GDPR).

3) Consent to Communications (TCPA/CAN-SPAM/SMS)

By submitting your information, you expressly consent to receive marketing and transactional communications from Sonic Energy and its authorized partners via email, SMS/text, and calls (including autodialed or prerecorded messages). Consent is not a condition of purchase.

• SMS/Text: Message & data rates may apply. Frequency varies. Reply STOP to opt out, HELP for help.
• Email: Use the unsubscribe link in any message to opt out of marketing emails.
  We maintain records of consent and opt-out requests.

4) Cookies & Tracking Technologies

We use cookies, pixels, SDKs, and similar tools (from us and third parties like TikTok, Meta, and Google) to:

• Run analytics and measure conversions.
• Personalize content and ads, including retargeting.
• Improve site functionality and security.

Choices: You can manage cookies via your browser settings and platform-level ad preferences. Where required, we display a cookie banner with controls. For interest-based ads, you can also visit:

• NAI: https://optout.networkadvertising.org
• DAA: https://optout.aboutads.info
• EDAA (EU): https://www.youronlinechoices.eu

Note: Disabling cookies may limit functionality.

5) How We Share Information

We may share personal information with:

• Service providers/processors (hosting, CRM, communications, analytics, ad tech, security).
• Affiliates, partners, and authorized agencies to deliver Services and offer relevant products.
• Platform providers (e.g., TikTok/Meta/Google) for ad delivery and measurement.
• Regulatory/utility authorities as required to comply with law or industry obligations.
• Business transfers (merger, sale, financing, or acquisition).
• Legal/safety needs (compelled disclosures, fraud prevention, security, rights protection).

We do not sell sensitive personal information. Under some state laws, certain ad/analytics disclosures may be considered a “sale” or “share” of personal information for cross-context behavioral advertising (see Your State Privacy Rights).

6) International Data Transfers

We operate in the United States and may transfer, store, or process information in countries with different data-protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).

7) Data Retention

We retain personal information as needed for the purposes described, consistent with applicable laws, contractual requirements, and our data-retention policies (e.g., while you maintain an account, for legal holds, or to resolve disputes).

8) Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure.

9) Children’s Privacy

The Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child provided data, contact us to request deletion.

10) Your Privacy Rights

A) GDPR/UK GDPR (EEA/UK residents)

You may have the right to access, rectify, erase, restrict, or object to processing; the right to data portability; and the right to withdraw consent at any time (without affecting prior processing). You also have the right to lodge a complaint with your local supervisory authority.

Legal bases: consent; contract; legal obligation; legitimate interests (e.g., improving Services, security, marketing). Where we rely on legitimate interests, you may object, and we will consider your request per law.

B) U.S. State Privacy Rights (e.g., CA, CO, CT, UT, VA)

Depending on your state, you may request to know/access, correct, delete, and opt-out of:

• Sale of personal information,
• Sharing for cross-context behavioral advertising, and/or
• Targeted advertising and certain profiling.

We do not use sensitive personal information for inferring characteristics. To exercise rights (including an appeal of a denied request), see How to Exercise Your Rights below.

11) How to Exercise Your Rights

Submit a request by emailing [privacy@thesonicenergy.com] or calling [XXX-XXX-XXXX] with: your name, contact method, state/country of residence, and the request type (access/correct/delete/opt-out, etc.). We will verify your identity (and, where allowed, accept authorized-agent requests).
For opt-out of sale/share/targeted advertising under state laws, visit [Insert “Do Not Sell or Share My Personal Information” link].

12) Your Choices

• Marketing Emails: Use the unsubscribe link in any email.
• SMS: Reply STOP to any message to opt out; HELP for help.
• Cookies/Ads: Use browser controls, our cookie banner (where provided), and platform ad settings.
• Account/Info Updates: Contact us at [privacy@thesonicenergy.com].

13) Third-Party Links & Integrations

Our Services may link to third-party sites or integrate third-party tools. Their privacy practices govern their handling of your data. Review their policies before providing information.

14) Cross-Platform & Cross-Agency Sharing

To deliver and support Services, your information may be securely shared across Sonic Energy’s platforms, affiliates, agencies, and trusted third-party providers for service delivery, customer support, analytics, advertising, and compliance. Such parties are bound by contractual obligations to protect your information and use it only for permitted purposes.

15) Do Not Track

Some browsers transmit “Do Not Track” (DNT) signals. Because there is no common industry standard, we do not respond to DNT signals. We honor legally required opt-out mechanisms where applicable.

16) Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective upon posting with the “Last Updated” date above. Your continued use of the Services constitutes acceptance of the revised Policy.

17) Contact Us

Sonic Energy LLC
Address: 4200 Regent Street, Suite 200, Columbus, OH 43219
Email: operations@thesonicenergy.com
Phone:614-600-6535

Appendix: Short Form Disclosures You Can Place Near Forms

Form Footer (Ultra-Concise):
By submitting, you agree to receive communications from Sonic Energy and partners. Msg/data rates may apply; reply STOP to opt out. See our Privacy Policy.

SMS Keyword/Booth Opt-In (Short):
By subscribing, you consent to receive marketing texts from Sonic Energy at the number provided. Consent not required for purchase. Msg/data rates may apply. Reply STOP to opt out, HELP for help. See Privacy Policy.